ScS Reviews

If there was a way to give "0" stars, this is what I would pick. ScS have delivered the wrong sofa and are refusing to change it or accept any responsibility. The sofa that they insist that we ordered is so tall that my poor wife's feet don't even touch the floor. Despite visiting the showroom and showing them the one that we had ordered fits my wife and the one that they have delivered does not, they refuse to help and responded with a regional manager says "no" answer. I am a pensioner and this was a considerable some of money which we invested to help my wife's spinal condition. I am furious with their attitude and the absurdity of their insistence that we ordered a sofa that my wife can't get on and off easily. I have written to their customer services department but, consistent with their attitude to their customers, there has been no response.

You certainly get what you pay for - and you're NOT getting a bargain!
I'm not really one for clichés, but in this instance it's fitting. You get what you pay for - both in product and service.
They ordered the wrong colour, I pointed this out and it was changed. They STILL sent the wrong colour! I had to wait a further 4 weeks before the correct order was delivered - and then it was three days late in being fitted.
I was offered £85 in 'compensation' for a £1000 order (and the manager thought this was an OVER generous offer!) Insult!
Inconvenienced doesn't cover it!
Whatever happened to 'right first time'?!
Not impressed and would NOT recommend unless you want nothing but hassle! - they're VERY good at that!
Date of experience: 25 April 2024.

Further to:
If Head Office ScS contact you asking for further information, and you take the time to provide it - it's only for THEIR INFORMATION - they don't actually DO anything apart from slopey shoulders and hand it back to the branch manager where you started in the first place.
What an outfit!
BUYER BEWARE! STAY WELL CLEAR!

Ordered a leather sofa from SCS, after trying it out in the shop. Had to wait several weeks for it to arrive. The sofa that arrived was hard and uncomfortable, not at all like the one in the shop. Will not be buying from SCS again, and would not recommend them.

Worse service I've ever experienced please done buy carpet from this company it's not worth it if things go wrong

AVOID AVOID AVOID.
Save yourself headache, stress, and money by shopping elsewhere.
Given the amount and nature of their complaints you would be forgiven for thinking it was SCS – Shoddy Carpets and Sofas.

I purchased the Sisi Italia Raphael Leather collection of sofas, unfortunately before reading up on reviews. Ordering and delivery were mostly fine but what followed was not. The quality of the sofa is not reflective of the price paid. I would have been better off going to a local store and picking something up for less than half the price.

The sofa arrived damaged owing to the leather having cuts in it. I reported this via the aftercare department and an engineer appointment was made for an inspection. The engineer visited and offered a cosmetic repair whilst stating the repair would be noticeable. I refused this, it was existing damage and not damage caused by myself therefore this was not a fair compromise. The engineer appeared very nice and understanding when talking to us but then went away and put something different in his report. The damage was deemed accidental.

I then received an unexpected quotation from SCS for replacement parts and labour for the repair. I queried this and their claim that the damage was accidental to which they said it would be sent for review. I then received a call from SCS wanting to book an appointment for an engineer to come out and replace the parts. Multiple times I confirmed with the lady that the replacement parts and labour would be free of charge with no additional cost to me to which she confirmed that would be the case.

A couple of weeks later an engineer visited my property only to offer another cosmetic repair. I had already refused this for reasons stated above so obviously refused again. So back things went for review this time to a "Senior Technician".

Following this review and completely disregarding my consumer rights as dictated by law, SCS contacted me to say that the damage being deemed accidental was their final response and that they would offer the parts free of charge but I would have to pay the labour. Needless to say I am not happy to do this for damage that was already there.

The Consumer Rights Act 2015 states that goods should be as described, of a satisfactory quality and fit for the purpose. Within 6 months the burden of proof is on SCS to prove the fault was not present at the time of delivery. SCS have not done this, an engineer employed by them giving his opinion that it is accidental damage does not prove the case. They have had multiple chances to provide a satisfactory repair or replacement. They are now in breach of contract and I am entitled to a refund. They sent me a link for RetailADR, an alternative dispute resolution service should I wish to take the matter further, but you only need to read here https://uk.trustpilot.com/review/retailadr.org.uk to learn who they are likely to favour.

I am now preparing to take the matter to court as companies like SCS should not be allowed to get away with such matters time and time again. They take consumers for mugs, happy to take your hard-earned money but couldn't care less when it comes to delivering the service.

Strange not going to the shop to sit on a sofa before buying, but buying it online was fine for us. Delivered when stated, delivery drivers were good men, very efficient and friendly and careful when bringing it into our home. Second recliner sofas from scs, and the quality is still very good. Our "old" sofas are still so good, that we gave them to a friend., who said they look as good as new. What more can I say.

The salesman that see to us was very helpful and obliging, also did not rush us in what we wanted

The team were professional, friendly and thorough!

The SCS experience was spot on,covid compliant,and really good all round salespeople.Martin looked after us very well & very professionally thanks.

John and Badger delivered my Sofa they were very attentive and profesional with plenty of smiles well done lads.

I have simply ordered a carpet, they haven't delivered or fitted it yet bur I'm being hounded with emails for reviews. The negative review is because of this. When they've fitted thre carpet i would be happy to give a review butnot yet!!!

I received my corner suite yesterday and the two men who delivered were very helpful (even fixed all of the cushions) attention to detail! And went the extra mile to assist.